Help And Support
We take pride in our customer care, if you have any questions or need advice we are here to help you. Our dedicated Customer Care Adviser can be reached 7 days a week.
CONTACTING US IN AN EMERGENCY
During office working hours (Mon – Fri, 9am – 5pm) please contact our Customer Care Adviser – Maria Ghigi
T: 01508 521 557
Please contact us immediately if you have:
- Complete failure of the heating systems and/or hot water system
- A water leak or flooding that cannot be contained
- A complete failure of the electrics, heating systems and/or hot water system
- Flooding caused by blocked drains that threatens to enter the home
- Security – a fault to a window or external door causing a loss of security
WE’RE HERE TO HELP IN AN EMERGENCY
If your home emergency occurs outside of office hours, please call our emergency out of hours team on 0345 3074896. Please use this number for emergencies only.
Tel: 01508 521500